Customer Service

Fairway’s Mortgage Planners have a vested interest me. They find the best loan at the best rate possible and take excellent care of you. After all, you are entrusting us to assist in one of the largest financial transactions of your life and we respect and appreciate your confidence in us.


You will find our team to be honest, respectful of your time, and willing to help in any way possible. When other mortgage companies turn you down, it’s likely they haven’t taken the time to unearth all of the information. We prove to the banks that credit scores are more than numbers – they are the sum of the challenges we face.


Our team promises to close your loan on time with complete accuracy and answer any questions that you may have. The best, most accurate operations team in the business supports each loan officer. They ensure all documents are completed and turn in your paperwork early so there is no last-minute pressure on you.


Our reputation in the mortgage industry for being reliable is unmatched.  Once you finance a loan through Fairway, we are confident that you will be a customer for life.

Our History

Fairway Independent Mortgage Corporation was founded in 1996 by Steve Jacobson. We have been in business 25 years. With over 10,000 team members, over 650 branches, and licensed in all 50 states, we funded more than $65.8B in volume in 2020.

Customer service is a way of life at Fairway. Not only are we dedicated to finding the best rates for our customers, we also offer some of the fastest turn times in the industry. Our goal is to act as your trusted advisor, providing highly personalize service and guiding you through every step of the loan process. It’s all designed to exceed your expectations guarantee your satisfaction and earn your trust

Fairway is dedicated to the highest level of service, demonstrated through consistent, informative communication with clients and their real estate partners. Our main priority is ensuring that The trust we are given is backed by accurate, on-time paperwork delivered with the best technology available. We strive to streamline the mortgage process for our clients and make it stress-free for all parties involved.

Fairway Independent Mortgage Corporation is licensed in all 50 states and his headquarters in Madison, WI, and Carrollton, TX.

At Fairway, we strongly believe that the way we do things is just as important as what we do. Every employee is guided by our Core Values, which form the foundation on which we work in conduct ourselves. These values are not descriptions of the work we do as a company or the strategies we employ to accomplish our mission; they underline our work, how we interact with each other, and guide us in determining how to best serve our customers, employees, and local communities.

Why Fairway Southwest


What makes Fairway the best choice for real estate agents in Nevada? It’s simple – we go far beyond our competition in terms of communication, support, and service. Our goal is to show you how much of a difference a lender who truly listens and communicates can be.

Let’s start with a first meeting, talk about what we bring to the table, wow you with our service, and partner to build outstanding businesses together.

We deliver a consistent, level-ten experience for real estate partners and home buyers.

We issue fast pre-approvals through the FairwayNOW app and quick answers to questions your buyers have. It’s easy and convenient.

We offer a variety of loan programs, competitive rates, and incredible customer service.

We are accountable, transparent, and honest about timelines and expectations.

We set the bar for communication with homebuyers and real estate partners throughout the loan process and adhere to schedule for smooth closings.

We market you and our closings on our website and through social media.

Fairway builds relationships through trusted collaboration and ongoing marketing seminars, and by giving you the tools you need to be successful.

We invest in you and teach you to use the platforms and tools available. Learn to master these social media tools!

We provide and incredible online app for easy applications and updates via FairwayNOW. We explain loan scenarios using Mortgage Coach and we partner to grow your business using HomeScout.

Fairway is located right here in our partner community, so we are ready to partner with you on a local level.

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Licensed by the Department of Business Oversight under the California Financing Law. Fairway is not affiliated with any government agencies. These materials are not from VA, HUD, or FHA, and were not approved by VA, HUD, FHA, or any other government agency.

All rights reserved. This is not an offer to enter into an agreement. Not all customers will qualify. Information, rates and programs are subject to change without notice. All products are subject to credit and property approval. Other restrictions and limitations may apply. Equal Housing Opportunity.